Effective date: March 29, 2026
Operator: SOLUCIONES NAUTILUS S.A. DE C.V.
Service: Klarita — Operator-Controlled Booking Infrastructure
1. Acceptance of Terms
By accessing or using the Klarita platform, website, or any associated services, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the service.
2. Description of Service
Klarita is a B2B software platform that provides operator-controlled booking infrastructure for independent experience providers. The platform handles pre-booking guest conversations via webchat and WhatsApp, routing inquiries toward direct bookings and structured lead capture.Klarita does not operate as a booking agent, travel agent, or OTA. It does not process payments on behalf of operators or guests.
3. Operator Responsibilities
Operators using the Klarita platform are responsible for: (a) providing accurate and complete information about their activities, pricing, policies, and meeting points; (b) reviewing and approving all knowledge base content before the system goes live; (c) ensuring that all information provided complies with applicable local laws and regulations; (d) responding promptly to escalated guest inquiries.Klarita is not responsible for any incorrect information provided by the operator or for outcomes resulting from operator failure to keep their knowledge base current.
4. Subscription and Payment
Access to the Klarita platform is provided on a subscription basis. Fees are as described in the current pricing schedule published at klarita.ai/pricing. Setup fees are charged once at onboarding. Monthly fees are billed in advance. Annual subscribers are billed monthly over a 12-month commitment period.All fees are non-refundable except as expressly stated in the cancellation policy.
5. Cancellation Policy
Monthly subscribers may cancel at any time with 30 days written notice. No refund is issued for the current billing period. Annual subscribers may cancel at any time; the remaining monthly payments in the commitment period remain due unless otherwise agreed in writing.Upon cancellation, operator data is retained for 30 days and then deleted upon written request.
6. Intellectual Property
All software, templates, algorithms, and platform infrastructure are the exclusive property of SOLUCIONES NAUTILUS S.A. DE C.V. operating as Klarita. Operators retain ownership of their own knowledge base data and content.
7. Limitation of Liability
Klarita provides the platform on an 'as is' basis. To the maximum extent permitted by applicable law, SOLUCIONES NAUTILUS S.A. DE C.V. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of the platform, including but not limited to lost bookings, lost revenue, or data loss.The total liability of SOLUCIONES NAUTILUS S.A. DE C.V. for any claim arising under these terms shall not exceed the total fees paid by the operator in the three months preceding the claim.
8. Governing Law
These Terms are governed by the laws of the United Mexican States and the State of Quintana Roo. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cozumel, Quintana Roo, México.
9. Changes to These Terms
Klarita reserves the right to update these Terms at any time. Operators will be notified of material changes by email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms, contact: contact@klarita.ai
Legal entity: SOLUCIONES NAUTILUS S.A. DE C.V.
Address: Plaza Turquesa, Calle 30 Av No., Local 5, 6 y 7, entre Calle 12 y 14, Colonia Centro, CP 77600, Cozumel, Quintana Roo, México
Operator: SOLUCIONES NAUTILUS S.A. DE C.V.
Service: Klarita — Operator-Controlled Booking Infrastructure
1. Acceptance of Terms
By accessing or using the Klarita platform, website, or any associated services, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the service.
2. Description of Service
Klarita is a B2B software platform that provides operator-controlled booking infrastructure for independent experience providers. The platform handles pre-booking guest conversations via webchat and WhatsApp, routing inquiries toward direct bookings and structured lead capture.Klarita does not operate as a booking agent, travel agent, or OTA. It does not process payments on behalf of operators or guests.
3. Operator Responsibilities
Operators using the Klarita platform are responsible for: (a) providing accurate and complete information about their activities, pricing, policies, and meeting points; (b) reviewing and approving all knowledge base content before the system goes live; (c) ensuring that all information provided complies with applicable local laws and regulations; (d) responding promptly to escalated guest inquiries.Klarita is not responsible for any incorrect information provided by the operator or for outcomes resulting from operator failure to keep their knowledge base current.
4. Subscription and Payment
Access to the Klarita platform is provided on a subscription basis. Fees are as described in the current pricing schedule published at klarita.ai/pricing. Setup fees are charged once at onboarding. Monthly fees are billed in advance. Annual subscribers are billed monthly over a 12-month commitment period.All fees are non-refundable except as expressly stated in the cancellation policy.
5. Cancellation Policy
Monthly subscribers may cancel at any time with 30 days written notice. No refund is issued for the current billing period. Annual subscribers may cancel at any time; the remaining monthly payments in the commitment period remain due unless otherwise agreed in writing.Upon cancellation, operator data is retained for 30 days and then deleted upon written request.
6. Intellectual Property
All software, templates, algorithms, and platform infrastructure are the exclusive property of SOLUCIONES NAUTILUS S.A. DE C.V. operating as Klarita. Operators retain ownership of their own knowledge base data and content.
7. Limitation of Liability
Klarita provides the platform on an 'as is' basis. To the maximum extent permitted by applicable law, SOLUCIONES NAUTILUS S.A. DE C.V. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of the platform, including but not limited to lost bookings, lost revenue, or data loss.The total liability of SOLUCIONES NAUTILUS S.A. DE C.V. for any claim arising under these terms shall not exceed the total fees paid by the operator in the three months preceding the claim.
8. Governing Law
These Terms are governed by the laws of the United Mexican States and the State of Quintana Roo. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cozumel, Quintana Roo, México.
9. Changes to These Terms
Klarita reserves the right to update these Terms at any time. Operators will be notified of material changes by email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms, contact: contact@klarita.ai
Legal entity: SOLUCIONES NAUTILUS S.A. DE C.V.
Address: Plaza Turquesa, Calle 30 Av No., Local 5, 6 y 7, entre Calle 12 y 14, Colonia Centro, CP 77600, Cozumel, Quintana Roo, México
By using Klarita, you agree to operate within these terms.
